Refund policy

30-Day Money-Back Guarantee

Every order from Primal 500 is covered by a 30-day money-back guarantee. If you're not happy with your box for any reason, contact us within 30 days of delivery and we'll make it right — with a replacement or a full refund.

No need to ship anything back

Our products are perishable, so we never ask you to return food. Your refund does not depend on sending anything back to us.

How to claim

Email us at concierge@updates.primal500.com — or simply reply to your order confirmation email — within 30 days of the delivery date, and include your order number. If something arrived damaged, thawed, or incorrect, a quick photo of what you received helps us resolve it fast.

Refunds

Approved refunds are issued to your original payment method. We process refunds promptly; depending on your bank or card issuer, it can take 5–10 business days for the credit to appear on your statement.

Cancellations

You can cancel any order for a full refund at any time before it ships. Members with a subscription can pause, skip, or cancel upcoming boxes from their member dashboard — or by contacting us — any time before the next billing date.

Questions

If anything about your order isn't right, please reach out to us first — we'd rather fix the problem directly than have you go through a payment dispute. You can reach us any time at concierge@updates.primal500.com.